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아동전문병원 입원환아 부모의 병원서비스 만족도

 Parent Satisfaction with Inpatient Hospital Services in Children’s Hospitals

아동간호학회지 2005년 11권 3호 p.273 ~ 281
KMID : 0606120050110030273
정용선 (  ) - 조선대학교 의과대학 내과학교실

김진선 (  ) - 조선대학교 의과대학 간호학과

Abstract

Purposes: The purposes of this study were to evaluate parent satisfaction with inpatient hospital services in children’’s hospitals and to identify variables related to parent satisfaction.

Method: A descriptive correlation study was conducted. Parents of 165 children who were inpatients in two children’’s hospitals participated in the study. Data were collected using structured questionnaire at the time of discharge. For statistical analysis, t-test, ANOVA, and Pearson correlation analysis were used.

Results: The highest parent satisfaction domain was nursing service, and the lowest parent satisfaction domain was hospital service and accommodations. Parents were less likely to be satisfied with hospital facilities, equipment, noise and cleaning and less likely to be satisfied with the lack of information they received and with the lack of communication with health care professionals. Parents with longer length of stay and with older children reported higher satisfaction than their counterparts. Moreover, parent satisfaction was related to their intention to revisit and related to intention to recommend this surveyed hospital over others.

Conclusions: Efforts to improve parent satisfaction in children’’s hospital service and accommodation are needed to improve the quality of health care. Communication by health care professionals with parents and a partnership between parents and health care professionals are necessary to improve quality of care.
KeyWords
부모만족, 아동, 병원서비스
원문 및 링크아웃 정보
  
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학술진흥재단(KCI) KoreaMed